Get in Touch With Us
This is the page to use when you want to reach the editorial team behind New Sports Betting Sites — whether you have spotted an error in a sportsbook review, want to flag a bonus term that has changed, or need pointing towards the right place for a complaint about an operator. We cover mobile sports betting for Canadian readers, so most of what lands in our inbox concerns betting apps, odds pricing, payout speed and banking in CAD.
Write to the Editorial Team
Email is the only channel we operate. Send your message to [email protected] and a member of the team will read it. We do not run a phone line, a live chat window or a support desk, because we are a comparison publisher rather than a bookmaker — we cannot see your account, your balance or your pending withdrawal.
A few details make a reply faster and more useful:
- The sportsbook or betting app in question, named exactly as it appears on our site.
- The page you were reading, and the section or sentence involved.
- Your device and whether you were using the native app or the mobile browser, if the issue is technical.
- Dates and amounts in C$, if you are reporting a bonus or payout discrepancy.
- Your province or territory, since availability and minimum age differ across Canada.
Please do not send account numbers, passwords, card details, wallet seed phrases or scans of ID documents. We never need them and we will not act on them.
Where Your Message Should Go Instead
Some enquiries reach us that only the operator can resolve. Sorting this out at the start saves you days.
| Your issue | Who handles it |
|---|---|
| Pending or delayed withdrawal | The sportsbook's own support and payments team |
| KYC or verification documents | The sportsbook — documents must never be sent to us |
| A bonus that did not credit | The sportsbook, quoting the promotion name and your deposit time |
| Account closure or self-exclusion | The sportsbook, plus any tool you use to block gambling sites |
| A review that looks wrong or out of date | Us — that is exactly the feedback we want |
| Partnership, media or licensing enquiries | Us, with a short outline of what you have in mind |
Where an operator has refused to resolve something, tell us anyway. We cannot arbitrate disputes or recover funds, but a pattern of similar reports genuinely affects how a sportsbook is written about and where it sits on our lists.
How We Handle Commercial Relationships
We should be plain about this before you write to us about listings. New Sports Betting Sites can earn commission when a reader signs up with a sportsbook we cover. That funding does not buy a position, a rating or a favourable line in a review. If you contact us to ask for a higher ranking, the answer is no; if you contact us to correct a fact about your product, we will check it and amend the page where the correction holds up.
Corrections About the Sportsbooks We Rank
Bonus terms, odds pricing and payout policies change without notice, which is why reader corrections matter more on this site than on most. Our current lists are led by the following operators, and these are the three we receive the most questions about.
Instant Casino — rated 10.0
It sits top of our mobile list because its headline sportsbook promotion is a combo-bet enhancement rather than a deposit-match that locks funds behind a long rollover: up to 40% extra on combo bets, which applies only to qualifying multiples and is subject to the operator's leg count, minimum odds and maximum uplift rules — read those before you place the slip. Most correction emails we get about it concern which sports and leg minimums qualify. Its limitation is that a combo-focused offer does nothing for readers who bet single moneylines or totals, and it is of little use if you mainly bet NHL sides one at a time.
Ivibet — rated 9.9
Ivibet earns its place on breadth of markets and a mobile browser experience that holds up during live in-play betting, where slow bet acceptance is the usual complaint. Its sport bonus up to €150 is advertised in euros, and that is the single thing readers most often write to us about: if you bet in C$, check the conversion and any FX handling at the cashier before you deposit, and expect wagering requirements and minimum odds on the bonus. The euro-denominated offer is a genuine drawback for Canadian bettors who want everything priced in CAD from end to end.
Betninja — rated 9.8
Betninja is on the list for the size and scope of its welcome package — up to $2,500 plus 100 free spins — which spans both sportsbook and casino play. Material conditions apply: a qualifying deposit, wagering requirements on the bonus portion, minimum odds on qualifying bets and expiry dates on the free spins, all set out in the operator's terms. The limitation is the flip side of the headline number: a package that large is tiered and few bettors will clear the full amount, and the casino element will not suit someone who only wants a sportsbook.
Other operators we cover and receive mail about include Skycrown, 5bet, WSM Casino, DisCasino, CoinPoker, VegasHero and Wintino. If your message concerns one of these, name it in the subject line.
Questions About Costs, Deposits and Payouts
Reading our pages costs nothing, and we never take payment from readers. The money questions that reach us are about the sportsbooks themselves, so here is what we can and cannot help with.
Canadian bettors typically fund an account by Interac, bank card, bank wire, money transfer, voucher or player transfer, or cryptocurrency. Each carries its own minimums, processing times and possible fees, set by the operator rather than by us — crypto withdrawals are generally the quickest to leave a cashier, while wires and card refunds take longest. Payout limits, withdrawal fees and KYC checks vary between sites and can change, so we can tell you what an operator publishes and ask them to clarify it, but we cannot promise a timeframe on your specific cashout. If a sportsbook's stated terms differ from what we have published, send us the screenshot and we will update the page.
What You Can Ask Us About Markets and Betting Apps
Content questions are welcome and often shape what we publish next. The areas we can speak to include:
- Markets and sports — NHL, NFL, NBA, MLB, soccer, golf, MMA and horse racing through operator racebooks.
- Bet types — moneyline, point spread, totals, futures, parlays, same-game parlays and player props.
- Pricing — how to read a line, where reduced juice genuinely changes returns, and how limits differ by sport and market.
- Live and in-play betting — cash-out behaviour, bet delays and how apps handle suspension on a mobile connection.
- Mobile experience — native app versus mobile browser, and what to check on iOS and Android before you commit a bankroll.
The Casino and Poker Side of These Operators
Almost every sportsbook we cover also runs a casino, and several run poker or racebook products alongside it. That matters when you write to us, because a bonus attached to a casino balance behaves differently from a sportsbook free bet — different wagering requirements, different game weightings, different expiry. Offers such as DisCasino's cashback or CoinPoker's poker-side products are separate from the sports promotion, so tell us which product your question relates to. If your interest is the casino side, our round-up of non-GamStop casinos is the better starting point.
Eligibility, Regulation and Responsible Gambling Enquiries
The sportsbooks listed on this site accept players from across Canada and operate under international licences. That is not approval by any Canadian provincial or federal regulator, and we do not present it as such. Provincial rules on sports betting differ, minimum age is 18 or 19 depending on where you live, and it is your responsibility to know what applies in your province or territory. Online betting sits in a grey area for Canadians in much of the country, and if your question is really a legal one, speak to a qualified adviser rather than to us.
If you write to us about gambling harm, we will reply with signposting to Canadian support services and to the self-exclusion and deposit-limit tools operators are expected to provide. We are not a counselling service and we will not discuss another person's account with you.
How Long a Reply Takes
Messages are read by a person, not filtered into an autoresponder. We aim to answer within two working days; corrections that need verifying with an operator can take longer, and we will tell you if that is the case rather than leaving you waiting. Our pages carry a fact-check date and an author byline — content on this page was last reviewed by Blake Pearson on Sep 25, 2026 — and any material change we make on the back of your email is reflected there.
If you are still deciding which mobile sportsbook to open an account with, the comparison pages will serve you better than an email. If something on those pages does not add up, that is when to write.